21 09, 2017

Agile Organizations and the Role of Business Systems

2017-09-21T18:40:22+00:00 By |Business Process|0 Comments

Agile organizations are created at the intersection of process and culture. That's one of the key things I learned last week in a webinar I attended. Since our clients depend on us to identify process gaps and get them addressed, this made particular sense to me. Let me share a few things I've seen. People [...]

23 05, 2017

When Your System Isn’t What You Thought It Would Be

2018-08-15T14:52:48+00:00 By |Business Process, NetSuite Implementation, Requirements|0 Comments

It's hard. You research. You investigate. You form opinions. Then you invite salespeople to talk with you about how the system they represent can address all of your issues, your concerns, and your plans. You finally decide on a system, and you ask for references. You talk with them, and you hear nothing but good [...]

15 03, 2017

Big Box Store or Mom ’n Pop? Omnichannel Strategies Can Level the Playing Field

2017-03-28T12:48:58+00:00 By |Business Growth, Business Process, E-Commerce, Omnichannel|0 Comments

Growing up, did you have a favorite store? What are your memories of it? Did they offer legendary customer service in your corner of the world? Did the folks at the store make you feel like family? Yes, even your favorite store of yesteryear probably had a deep understanding of the customer experience model. These [...]

17 02, 2017

Great NetSuite Implementations Mean No Pollution

2018-08-15T14:57:49+00:00 By |Business Process, Decision Making, Management Software, NetSuite Implementation, Uncategorized|0 Comments

Three words. "Frame of reference." That's the way we, as humans, tend to look at things. We make sense out of new information based on data our brain has collected from what has gone before - what we know, what we've done, and what we've seen.  I have a friend who uses the term "polluted [...]

1 02, 2017

No More Bottlenecks with Custom NetSuite Workflows

2017-03-28T12:52:15+00:00 By |Business Process, NetSuite Custom Workflows, Uncategorized|0 Comments

Balancing budget with the need for quality is a teeter-totter for a lot of companies. Improving the efficiency of your business processes to save time and money also can help to improve the quality of customer service. If you could do all three – save time, save money, AND improve customer service – with just one process improvement, that’s good for business, don’t you agree? PLUS – removing bottlenecks always seems like a good idea, [...]

21 12, 2016

NetSuite Custom Record Saves Cows (and a CFO)

2018-08-15T15:01:24+00:00 By |Business Growth, Business Process, Management Software|0 Comments

Did that title catch your attention? You might be wondering what NetSuite Custom Records could possibly have to do with cows. I know I would be. (It's a little easier to imagine what they might have to do with a CFO, right?) One of our clients is in the business of selling waterbeds for cows. [...]

7 06, 2016

Business Process Requirements – Make Them Heard

2018-08-15T15:14:46+00:00 By |Business Process, NetSuite Implementation, NetSuite Projects, Requirements|0 Comments

A widget salesperson comes to your door offering the latest and greatest of modern conveniences and convinces you that their widget is superior to all others on the market.  You're in dire need, so you agree to purchase it. Once they have left, you open the box and discover some assembly is required.  Problem is, [...]

1 06, 2016

Bad Process Automation – Fast Path to Chaos

2018-08-15T15:15:36+00:00 By |Business Growth, Business Process|0 Comments

First off, I should say that no one sets out to develop a bad process, so the title of this post might be a bit misleading. I choose to believe that most existing processes were, at one time, the best they could be given the state of technology, the available software, and the ability of [...]

22 05, 2016

Understanding Business Process – One Key Thing To Review

2018-08-15T15:16:34+00:00 By |Business Process, NetSuite Implementation|0 Comments

With regard to software installations and business processes, there are two paths that implementers can take with you: either the "my way or the highway" path, or, in our case, "which highway do you want to travel together?" Don't measure a successful partnership with a NetSuite Solution Provider like Adaptive Road simply by whether the installation [...]

7 04, 2016

Business Requirements: Are You Like Everyone Else?

2018-08-15T15:20:58+00:00 By |Business Process, Management Software|0 Comments

No one likes to think they're the same as everyone else - personally or professionally - and when it comes to our businesses, each business is as unique as each person inside the business. Don't you agree? So why are so many business leaders quick to jump on out-of-the-box implementations of core software systems? Why [...]