Frequently Asked Questions about NetSuite
When you’re contemplating a change in financial management systems, it’s normal to have a lot of questions. We’ve done our best to sort out the most common questions and provide answers. Do you have a question that we haven’t addressed below? Please ask us!
Yes, NetSuite is very rich in terms of features and function, and it’s not unusual to see certain functionality NOT implemented initially. What we’ve learned over time is that, as businesses grow and change, having that functionality available can be very valuable.
Speaking only for ourselves, we’ll help you get the most of your NetSuite software with the exact features and functionality you need at this point in your business. And we’ll make an agreement with you – talk to us about your needs as they change, and we’ll let you know if you already have that functionality available to you.
A typical NetSuite implementation can be done fairly quickly – usually in two to six months. Obviously, the more complexity, the longer it will take. We understand that the timeline is critical to your planning process, and that’s why we include timeline estimates in your proposal.
That said, we’d be remiss if we didn’t mention that the timeline isn’t just OUR timeline. There are many aspects of an implementation process that depend on YOUR people as well as ours. That’s why it’s important that we agree to the timeline – and form an implementation team that includes your team members – right up front.
Your implementer is (or should be), provided that they are a Certified NetSuite Solution Provider, as we are. We can’t speak for all implementers, of course. Our clients enjoy a personal level of service and we are the liaison between you and NetSuite – so you never have to call them directly for support. If we don’t know the answer to your question or problem, we have a special super-secret hotline number straight to those who will know the answer.
Any time you implement a new mission-critical application in your organization, you’ll experience change. Change is good, and understanding how to deal with it is even better. Once your implementation is complete, it will be important for your users to fully understand the new system – and, candidly, you want them to be enthusiastic supporters of the big decision you made to move to NetSuite. Be sure you get whatever training your implementation partner is offering, and operational support for a time after the new systems goes live can be a real blessing to your users when it comes to actually doing their work.
This is a hard question to answer, and it really depends on what you and your NetSuite implementer agreed to as a scope of work for your implementation. Scope is driven by requirements, so how do you arrive at your requirements? We can’t answer for every NetSuite implementation partner out there. With Adaptive Road, requirements are the result of a collaborative process, so you and your team will know up front how your systems will change and what your new NetSuite system will do for your business.
Our clients typically see business processes that operate more efficiently, consolidated reporting, real-time information, and a host of other improvements – and again, it’s all driven by scope, which is driven by requirements – which are decided up front, before your implementation ever begins.
The other side of this coin is that you and your team must be prepared to invest your time as well, in learning, understanding, and mastering the elements of NetSuite that pertain to your business. Without that commitment on your part, your NetSuite implementation won’t have its best chance at success.