When Your System Isn’t What You Thought It Would Be

It’s hard. You research. You investigate. You form opinions. Then you invite salespeople to talk with you about how the system they represent can address all of your issues, your concerns, and your plans. You finally decide on a system, and you ask for references. You talk with them, and you hear nothing but good – or nothing that makes you think twice.

You choose. The final proposal arrives from your chosen partner, and you sign off. You’re getting a new financial management system. What a relief! It’s finally going to happen.

It happens. The new system gets implemented. Your people get trained (don’t they?). The partner you chose fades into the sunset, with promises of support should anything go wrong. Time passes.

It’s been a while now. Is your system doing everything you thought it would have done for your business by now.

If it is, congratulations! That is fantastic news – and you can stop reading right here. Well, stop reading right after I ask you this one question: Are you sure? If you said “absolutely,” then, yes, go ahead and stop reading. Visit the next post, if you like.

If not, however, then there’s one important thing you need to know: YOU ARE NOT ALONE.

We recently asked a group of NetSuite users if they felt that they were using NetSuite to its fullest potential for their business, and over 80% of them said NO. See? You are not alone.

In our experience, there can be a number of reasons why you’re not getting all you can out of your NetSuite implementation, including these (in no particular order):

  • Your team members didn’t get the training they needed, for whatever reason. Maybe your implementer didn’t offer it. Maybe you got training but it was generic. Whatever the reason, it’s never too late to get the right training for your team.
  • You got more of a cookie-cutter implementation of NetSuite, without regard for the specific needs of your business. We’ve found that a lot of companies assume that any customization is going to increase the cost of the implementation exponentially, so they tell the implementer they don’t want any customizations. In many cases, simple and cost-effective tweaks can make a huge difference in how your team uses NetSuite. This might be worth re-thinking (with a partner who doesn’t want to “boil the ocean” of customizations – know what I mean?)
  • Perhaps you wanted the new system to be “just like the old system,” and that shut down many of the available features and benefits of NetSuite for your users. We’ve seen this happen too many times.
  • It could be that your implementation was done with an eye toward the features of the software rather than with an objective view of your business and business processes. That happens far too often, too. This is where a few hours or a day or two of objective (yet NetSuite-knowledgeable) consulting services can really pay off. You may be a heartbeat away from ramping up your use of NetSuite without even realizing it.
  • You don’t know what you don’t know. There could well be things that NetSuite can do for you that you don’t know about. That’s where an informal conversation about what you’re doing and what you wish NetSuite can do for you will really pay off.

There are no mistakes here. No one is to blame. The important thing is to realize whether you COULD be getting more out of your NetSuite implementation, and then figure out the right way to GET it. Work with the team who implemented your NetSuite, or we’d be happy to have a quick conversation with you to see if there’s a way we can help you.

The real point is that we want EVERYONE who is using NetSuite to get as much as they possibly can out of this extraordinarily capable software. If you’re not in that camp already, you deserve to be.


About the Author:

Brendon leverages his 20+ years of consulting and sales experience to focus on helping his customers succeed. Brendon is responsible for the strategy, vision, and direction of Adaptive Road. In his spare time, he mentors young professionals, coaches baseball and softball, and enjoys watching his kids play sports. There's also golf, and plaid pants - but that's a story for another day.

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